Zendesk is the world's leading customer service platform. Zendesk makes customer service effortless.
Why Zendesk?
Zendesk is not just a ticketing system - it's the world's leading customer service platform. It brings together all channels and customer data in one place, giving your team full 360 view into every interaction.
Zendesk is fast to deploy and scales with your business. Whether you're a small team or a global organization, integrations with over 1,000 pre-built apps ensure a seamless transition.
Zendesk continuously invests in the most modern AI solutions on the market. These cutting-edge capabilities enhance every aspect of customer service - from chats and calls to quality assurance and workforce management.
Ticketing
The AI-powered ticketing system Zendesk Support consolidates all incoming inquiries into a single, easy-to-manage platform.
AI-agents
Automate up to 80% of inquiries. Zendesk's AI agents resolve complex issues across all channels.
Copilot
Zendesk AI Copilot is a proactive AI assistant designed to help customer service teams deliver resolutions quickly.
Messaging and live chat
People expect help to arrive immediately. With Zendesk Messaging, support is just a click away through your website widget or mobile app.
Help Center
Ensure the fastest resolution by making the best information easily available. Build a Zendesk Knowledge help center for your team, AI, and customer self-service needs.
Voice
Zendesk Voice combines the human touch with the advantages of AI. Deliver a more personal and higher-quality customer experience in every call from start to finish.
Quality Assurance
Analyze every conversation with Zendesk QA and gain instant visibility into your customer service performance.
Workforce Management
Zendesk WFM makes daily operations effortless. It enables demand forecasting, agent scheduling, and precise performance tracking.