9:50Zendesk + Slack: three concrete examples
How Zendesk's built-in Slack integration helps your team internally, how customers' Slack messages become tickets, and what to do when the built-in integration is no longer enough.

All videos are in Finnish, with English subtitles.
9:50How Zendesk's built-in Slack integration helps your team internally, how customers' Slack messages become tickets, and what to do when the built-in integration is no longer enough.
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7:59
5:58
10:38Zendesk AI Agent: how to build a chatbot that actually resolves the customer's issue
7:59Zendesk App Builder: build your own Zendesk apps quickly and easily
5:58Zendesk Action Builder: enrich tickets with CRM data, no code needed
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6:29
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5:48
10:38
7:59
5:58
2:50
2:53
7:08Zendesk Custom Agents: how AI reads a PDF invoice from an attachment
6:29Agent Copilot Auto assist: how to build a procedure
5:19Zendesk macros: how to build an escalation macro
5:48Admin Copilot: clean up unused rules in plain language
10:38Zendesk AI Agent: how to build a chatbot that actually resolves the customer's issue
7:59Zendesk App Builder: build your own Zendesk apps quickly and easily
5:58Zendesk Action Builder: enrich tickets with CRM data, no code needed
2:50Agent Copilot Ticket Summary: get up to speed on a ticket in five seconds
2:53Agent Copilot Writing Tools: a few words are enough for a professional reply
1:27Three things that make an AI agent good
1:58Zendesk Knowledge: why your knowledge base decides how good your AI is
1:23Are your processes too unique for an AI agent?
1:29Why is email automation feared in customer service?
1:50Outlook or a customer service platform? When a shared inbox is not enough
1:36The AI agent is live: what happens after go-live?
1:37What does a good AI agent project look like?
1:41AI agent integrations: the agent fetches data from your back-end systems
1:36Misconceptions about Zendesk AI agents
2:08Zendesk AI: top 3