Whether you're a new Zendesk user, an experienced one or eager to explore the latest features - we're here to help
Start
A straightforward starter package for companies that want to build a solid foundation and ensure rapid deployment of critical customer service functions. The focus is on getting the fundamentals right and following best practices.
Pro
A more comprehensive package designed to enhance the customer experience through automation and personalization. The package is suited for omnichannel environments where companies want to leverage AI-powered tools and deeper analytics.
Custom
A comprehensive solution for demanding and complex ecosystems. This tier enables a fully tailored customer experience, deep integrations with other business systems, and extensive strategic support for digitizing complex processes.
Zendesk implementation step by step.
Discovery & Assessment
- We define use cases and the required Zendesk products.
- We analyze current customer service processes and systems to ensure Zendesk integrates seamlessly into the overall environment.
- We create a structured project plan with clearly defined roles, responsibilities, and timelines.
Implementation & Training
- We design and build the Zendesk environment following best practices.
- We ensure the solution works through comprehensive testing and fine-tune settings to meet your objectives.
- We train your team to utilize the platform as effectively as possible.
Launch
- We provide close support at launch to ensure a smooth transition to the new system.
- We continue iterative development from the very first customer interactions.
- We conduct a Successful Onboarding Review to verify that the deployment met its defined objectives.
Post-launch
- We create a Mutual Success Plan defining shared goals for the future.
- We maintain an agreed-upon Success Cadence cycle that includes regular Health Checks, QBRs, and Product Roadmaps.
- We hold Quarterly Business Review meetings where we analyze achieved results and the platform's ROI.
- We organize sessions where we walk through the latest Zendesk Product Roadmaps and the opportunities they offer.
Start
A reliable maintenance service that ensures the system's continued operation and basic administration. The service ensures your environment stays up to date through monthly Success Check-in meetings and an annual Business Review.
Grow
A development-oriented partnership for companies that want to actively optimize their operations. The focus is on continuous improvement and effective rollout of new features. The package includes close monitoring with bi-weekly check-ins and semi-annual Business Review meetings.
Elite
A comprehensive managed service where Zennius operates as an integral part of your organization. This tier includes strategic consulting, weekly Success Check-ins, and quarterly Business Review sessions. The package also provides two live training days for your team annually.
Start
A straightforward launch package for companies that want to deploy advanced AI agents quickly and reliably. The service ensures the technical functionality of AI solutions and provides regular monitoring for the first steps of automation.
Grow
A more strategic partnership for the continuous development and optimization of AI solutions. The package includes a dedicated expert's support as well as regular audits to ensure knowledge base quality and the AI agents' ability to deliver real business value.
Elite
A comprehensive and fully managed AI service for demanding environments. This tier provides continuous strategic guidance, close weekly monitoring, and full operational responsibility, so your company can get maximum value from AI without tying up your internal resources.